Technology Investments and Shareholder Value - A Consulting Perspective

Executive Summary BPM is traditionally known as a discipline to optimize an organization’s business processes and save costs. But a good consideration is to view BPM as an engine for growth. A recent Mckinsey & Co study on “Measuring the full impact of digital capital” views processes as digital capital that can drive the growth of the global economy. This article explores some of the possible ways in which BPM can contribute to an organization’s growth strategy. The reader is expected to have a basic understanding of the principles of BPM. Need for growth As the global economy slowly recovers from the financial crisis of 2008, the organizations are seeing sluggish growth in consumer demand. There is a wide window of opportunity open for any innovation that can kick start the demand for future growth. One way organizations can look for new growth avenues is by looking at their business processes. BPM for Growth and Expansion Increasing market share through BPM and...

Recent advances is the technology to gather, transmit and analyze huge amount of data, referred to as Big Data, in real time has impacted the way business is conducted across domains. Big data promises to disrupt the competitive landscape and is deeply impacting various functions within an organization. This article explores the impact of ‘Big data’ on the process optimization discipline. Internet of Things The 21 st century concept of “Internet of Things” promises to connect the big data with the processes. As per a recent McKinsey & Co report, Internet of things can have an impact of $2.7 to $ 6.2 trillion by 2025. This presents a huge revenue potential for organizations involved in optimizing processes based on the big data. Onset of big data Advances in social media, sensors etc., has made it possible to continuously gather information about people, machines, processes and to transmit the information in real time. It’s astonishing to note that 90% of all the da...

Like the saying goes, “Change is the only constant”, in the new economy organizations are under tremendous pressure to continuously change due to a variety of factors – market pressures, regulations, disruptive innovations and competition among others. This article highlights some of the key challenges that can arise while implementing change or optimizing processes in organizations. Why do organizations need to change? Organizations have to undergo change under a variety of circumstances. Some of the key events that force organizations to change their processes include: Mergers & Acquisitions Private entities getting Publicly listed Diversifying into new markets/business/products/services Introduction of new reforms/regulations - Healthcare, Finance, Pharmacy Divesting business/assets Arrival of new players in the market Market disrupting innovations Mergers & Acquisitions (M&A) Organizations look to acquire or merge with other or...